New QR Code System Faces Initial Challenges at Johor Bahru Checkpoints

The new QR code system designed to streamline the clearance process for motorcyclists at the Johor Bahru checkpoints encountered significant issues on its debut. Despite hopes for a seamless transition, several technical glitches marred the initial implementation, leading to confusion and frustration among commuters.

Teething Problems on Launch Day

On October 15, Malaysia introduced the MyNIISe system for motorcycles, pedestrians, and bus users. However, the rollout was less than smooth. At the Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex, only one out of seven motorcycle lanes equipped with the system was operational. Similarly, at the Sultan Abu Bakar CIQ, just two out of eight lanes were functional. Fortunately, the bus halls at these checkpoints did not face any such issues.

In contrast, the system functioned without disruption in car lanes, with all 16 lanes at BSI and 12 lanes at KSAB operating as expected. The MyNIISe system had been previously introduced for passenger cars starting September 22, marking a phased approach to its implementation.

Commuter Reactions and Concerns

Regular commuters like Daniel Tan, 42, expressed surprise and concern over the limited functionality. "I was shocked to find only one lane operational when I headed to work," he remarked, noting the potential congestion and delays. He also raised concerns about the system's ability to adequately scan the faces of those riding larger motorcycles.

Mr. Tan suggested integrating the QR codes for MyNIISe and MyBorderPass, allowing greater flexibility for users who currently must choose specific lanes for each system. The lack of interchangeability adds another layer of complexity to the commuting process.

Similarly, Mr. Zulkifli Ramli, 32, a technician who commutes daily, emphasized the importance of increased publicity for the new system to encourage usage. He hopes the system will stabilize soon and improve face detection speed.

Government Response and Future Plans

According to a Home Ministry official, efforts are underway to resolve the technical issues affecting the motorcycle lanes. Despite the initial hiccups, about 250,000 people have downloaded the MyNIISe application, with 82,000 registered users so far. Interestingly, a significant portion of these users are Singaporeans.

During this pilot phase, the government plans to maintain the current MyBorderPass system, which continues to serve approximately 400,000 Malaysians. The trial period is set to extend until February 28, 2026, during which both systems will operate concurrently.

International Reach and Future Expansion

The MyNIISe QR code system isn't limited to Malaysians alone. Travelers from 63 countries can use it for entry into Malaysia, while citizens from 71 countries can use it for departures. Moreover, the trial will progressively expand to five key international airports across Malaysia, including KL International Airport Terminal 1 and Terminal 2, Penang International Airport, Kuching International Airport, and Kota Kinabalu International Airport.

While the system aims to simplify border crossings and reduce manual processes, valid travel documents or passports remain mandatory for immigration clearance as per the Immigration Act.

Looking Ahead

The introduction of the MyNIISe system represents a significant step towards digitalizing and streamlining cross-border travel between Malaysia and Singapore. However, the initial setbacks highlight the complexities of implementing cutting-edge technology at busy international checkpoints. As the bugs are ironed out, the hope is for a smoother and more efficient travel experience for all users.

As Malaysia continues to refine its digital border systems, such initiatives underscore the importance of embracing technology to enhance efficiency and user experience. Once the current challenges are addressed, the new system promises to offer a seamless and time-saving solution for daily commuters and travelers alike.