Enhancing Police Transparency Through QR Code Feedback in Rohtak

The Rohtak Police have taken a significant step towards improving their relationship with the public by introducing a new digital feedback mechanism. This initiative, centered around a QR code generator, aims to foster transparency and build trust in the policing system across Rohtak's police stations and posts.

Understanding the QR Code System

According to Superintendent of Police Surender Singh Bhoria, this QR code system acts as a digital platform for feedback collection. Citizens can easily scan displayed QR codes at any police station or post to share their experiences regarding police services and operations.

Objectives of the Feedback Initiative

The primary goal of implementing this QR code system is to gain insights into the public's experiences at police stations. It evaluates various aspects including the demeanor of officers, the transparency of procedures, the cleanliness of the premises, and the overall efficiency of the police. This initiative is designed to build trust, promote accountability, and create a more citizen-centric policing environment.

How Does the System Operate?

Upon scanning the QR code with their mobile devices, users are directed to an online feedback form. This form allows them to select the specific station they visited, enter their personal details such as name and mobile number, and specify the date of their visit. They are also prompted to categorize their complaint, choosing from options like cybercrime, domestic violence, theft, and other prevalent issues. Finally, they answer questions regarding their satisfaction with the police services.

The Feedback Rating Process

The feedback form incorporates a rating system where users can evaluate various parameters on a scale from 1 to 5, with 1 indicating dissatisfaction and 5 reflecting high satisfaction. This includes factors like the station's cleanliness, officer politeness, process transparency, and overall ease of interaction.

Processing and Responding to Feedback

Once submitted, the feedback reaches the Feedback Cell at the Superintendent of Police's office. The feedback is reviewed swiftly, and for validation, officials may contact the person who provided it. Based on the collected data, suitable actions are taken to address any issues or improve police operations. All activities are overseen by the Superintendent of Police to ensure accountability and appropriate measures.

This initiative signifies a proactive approach by the Rohtak Police to enhance their public image and improve service delivery. By integrating modern technology with traditional policing, they aim to create a more transparent and accessible law enforcement system for the community.